Founded in 1960, Security Instrument provides electronic security and life safety detection with associated monitoring and support services. Security Instrument is Delaware’s largest full-service independently-owned security firm serving thousands of customers throughout Delaware, Pennsylvania, New Jersey and Maryland offering a full line of services from professionally engineered system designs and turnkey installation services, to 24-hour monitoring.
Since Security Instrument prides itself on providing highly personalized service to their customers, the company recently investigated migrating its systems to a Unified Communications as a Service (UCaaS) platform to better adapt to customer needs.
For example, Security Instrument legacy communications vendor required submitting a support ticket just to redirect calls. Director of Central Systems and Business Operations, Bob Gamble, knew there was a better way using the flexible features a modern UCaaS system provides.
The company turned to onetel security who designed and deployed a GoTo Connect an GoTo Contact Center solution that enabled Security Instruments’s team to more quickly and efficiently support their customers.
Now Security Instrument can redirect calls with the click of a button for any reason when needed while fully enabling staff members to place and receive from any location and on any device.
Many of our staff thought they wouldn’t be interested in using the GoTo app on their smartphones or other devices. But once they tried it, they absolutely loved it. Now we have a seamless experience with communications. It doesn’t matter if people are in the office or not. We all now have the same access to our desk phone communications anywhere we go on any device.
Bob Gamble - Director, Central Systems and Business Operations
With more than 50 years in the security and alarms industry, onetel security has a long history of providing custom-built communications solutions created specifically for Installers and Central Stations.
Our extensive work with the majority of Central Stations and many Installers has made onetel security the de facto standard for the industry in the United States.
As a top GoTo agent, onetel security is able to offer our customers stand-out advantages including preferred pricing, project management, and help from our team of highly trained experts.
For inquiries regarding our security solutions, support services, or to schedule a consultation, please contact us.
