Who We Are
OneTel Security is an alarm monitoring managed service provider primarily serving central stations and security industry professionals, including members of SIA, ESA, CANASA, and TMA. We provide telecom, data solutions, IT infrastructure, and cybersecurity services to a wide range of businesses across the security industry.
Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or sign up for communications. This may include your name, company name, email address, phone number, and job title.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, and pages visited, using cookies and similar tracking technologies.
Cookies
We use cookies to improve your browsing experience and analyze site traffic. You may disable cookies through your browser settings, though some features of our site may not function properly as a result. If you leave a comment on our site, you may opt in to saving your name and email in cookies for your convenience.
SMS / Text Messaging
SMS Consent Notice: By providing your mobile phone number and opting in, you consent to receive recurring automated SMS text messages from OneTel Security for marketing and customer support purposes. Consent is not a condition of purchase. Message and data rates may apply.
We send the following types of SMS messages:
- Marketing & Promotions: Updates about OneTel Security services, industry news, partner announcements, and special offers relevant to alarm monitoring and central station professionals.
- Customer Support: Responses to service inquiries, account assistance, and technical support updates.
To opt out, reply STOP to any message. For help, reply HELP or email info@onetelsecurity.com. We do not sell, rent, or share your mobile number or SMS consent data with any third party for marketing purposes.
How We Use Your Information
- Respond to inquiries and provide customer support.
- Send marketing and service communications you have opted into.
- Improve our website and services.
- Comply with applicable laws and regulations, including the TCPA and CTIA guidelines.
- Prevent fraud and maintain the security of our systems.
Who We Share Your Data With
We do not sell your personal information. We may share your information with trusted third-party service providers — including our SMS platform provider (GoTo) — who assist us in operating our website and delivering communications, subject to confidentiality obligations. We may also disclose information when required by law or to protect our rights and the safety of others.
We do not transfer consumer data to external organizations, except as strictly necessary to provide the requested SMS service. Mobile opt-in data will not be shared with third parties for their own marketing or independent purposes.
How Long We Retain Your Data
We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable legal obligations. SMS opt-in and opt-out records are retained as required by TCPA and CTIA guidelines. When data is no longer needed, we dispose of it securely.
What Rights You Have Over Your Data
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us. California residents have additional rights under the CCPA, including the right to know and opt out of the sale of personal information — we do not sell personal information. To unsubscribe from SMS messages, reply STOP. To unsubscribe from emails, use the unsubscribe link in any marketing email.
Where Your Data Is Sent
Your data may be processed by trusted third-party providers, including GoTo for SMS communications. All vendors are subject to confidentiality obligations and are not permitted to use your data for their own purposes. We do not transfer consumer data to external organizations except as strictly necessary to provide the requested SMS service. Visitor form submissions may be checked through an automated spam detection service.
Contact Us
If you have any questions about this Privacy Policy, our SMS program, or wish to exercise your data rights, please contact our support team using the contact information below. We provide a clear way for consumers to reach support regarding privacy and messaging concerns:
OneTel Security Consumer Support
Phone: 844-663-8351
Email: info@onetelsecurity.com
Website: onetelsecurity.com